Frequently Asked Questions
Answers to the questions we hear most.
Who can play on Maple Lotto?
You must be a resident of Canada, located within an eligible province, and of legal gambling age (18+ or 19+ depending on your province).
How do I claim my winnings?
Prizes are credited automatically to your account balance after each draw. Larger prizes may require identity verification before withdrawal.
What payment methods are accepted?
You can fund your account using major Canadian debit and credit cards, as well as supported online banking options.
Can I set spending limits?
Yes. Visit Responsible Gaming or your account settings to set deposit limits, time-outs or self-exclusion.
When are draws held?
Draw schedules vary by game. Each game page lists its draw days and the latest winning numbers.
How is my personal information protected?
We use industry-standard encryption and follow Canadian privacy law (PIPEDA). See our Privacy Policy for details.